Frequently asked questions
Quick answers about how we move medical shipments.
Questions and answers
What kinds of medical shipments do you handle?
Medical equipment and devices, pharmaceuticals, vaccines and biologics, laboratory specimens, surgical instrument sets, consumables and clinical trial material. If you are unsure whether we can move something, ask us — we will tell you honestly.
How do you keep temperature-sensitive products in range?
We use refrigerated vehicles and validated insulated packaging matched to the product and journey time. A data logger records the temperature throughout, and the full record is sent with your proof of delivery.
Can I track my shipment?
Yes. Every shipment has live GPS tracking, and temperature-controlled loads also show live temperature readings. You receive updates by email or text at pickup and delivery.
How quickly can you collect an urgent delivery?
Our STAT courier service is dispatched 24/7. A courier is assigned as soon as you book, and collection times depend on your location — we confirm the estimated pickup time when you call or book.
Do you ship internationally?
Yes. We arrange air and ocean freight, prepare customs and import documentation, and coordinate door-to-door delivery for medical products worldwide.
Are your couriers trained to handle patient information and specimens?
Yes. Our couriers are trained in specimen handling, biological-substance packaging (UN3373) and HIPAA privacy requirements.
How do I get a quote?
Use the quote form on this website, call us or start a live chat. Tell us what is moving, the temperature range if any, and the pickup and delivery locations, and we will reply with a price and timeline.
Do you offer contracts for regular deliveries?
Yes. Many clients use scheduled daily or weekly routes on an agreed rate. We will design a route plan around your volumes and opening hours.
Have something that needs to move today?
Tell us what it is and where it is going. Our dispatch team answers around the clock and will confirm a price and pickup time fast.